INMARSAT BRAVO Technical School San Diego, California  August 2000

           Completion Certificate

                    Satellite Communications with internet connectivity Inmrasat Bravo

    U.S. Navy IT Technical School Great Lakes, Illinois November 1998 to May 1999

 IT Networking

PROFESSIONAL EXPERIENCE:

EPAZZ, Chicago, IllinoisMarch 2015 to Present

Manager/Senior Head Technician/Administrator

·         In charge of 8 software companies

·         Provide 24/7 Full IT Services (travel included inside CONUS)

·         Project Manager/Coordinator to all 8 companies

·         In charge of Developers, Technicians, Marketing, and Sales

·         Develop new ways to make all companies cost effective to run smoother, faster, and efficient

·         Provide Support for over 10,000 Clients For all aspects of the 8 companies

·         Provide Weekly Company meetings to ensure Development, Sales, Customer Service is above Satisfaction

·         Made over $1.5 million in sales for all of the 8 companies

·         Helped with the transitioning of newly acquired companies and restructured in order to meet the needs of the companies, and client(s) needs

·         IT Administrator for the company

·         Demonstrate software to Clients looking to purchasing new software for their company

·         Work one on one with the owner to make sure all of the companies are running smoothly and efficiently

·         Train all new hires, developers on jobs and projects on the software and requirement needs

·         Create structure for merging companies

·         Assist in hiring new employees

K9 Bytes Software, Chicago, IllinoisFebruary 2013 to Present

Software Technician Support

·         Provide support for over 400 clients

·         Install and configure software across a network using remote access

·         Correct and repair clients databases on either Microsoft Access or SQL

·         Respond to support tickets in a timely manner handling them in order by precedence

·         Recreate issues clients are having in order to correct the customers matters

Substance Radio, Justice, IllinoisMarch 2008 to October 2010

Owner Internet Radio

·         Created and maintained Website and Servers for proper operation

·         Interviewed Special Guests

·         Managed a team of 23 DJ’s

·         Created fliers for promotional events

·         Hired and trained DJ’s for Internet Radio

·         Maintained a large library of songs to entertain a variety of music listeners

·         Set up connections to standalone recording equipment, DJ equipment, webcam,  TV’s, speakers

Rizza Chevy, Bridgeview, IllinoisMarch 2007 to September 2007

Sales

·         Assisted customers in choosing vehicles, test drove vehicles with customers, demonstrated the features and benefits of vehicles

·         Crossed sold upgrades, negotiated prices, terms and conditions and followed the direction of the sales manager

·         Checked in new cars, stocking in cars, fueled cars, and drove to other dealerships for dealer trades

·         Helped to rearrange the lot, moving cars in and out of the showroom, scheduling deliveries and or repairs

·         Scheduled after sales installations of aftermarket parts

Best Buy, Beavercreek, OhioJuly 2006 to October 2006

Computer Technician

·         Installed purchased product software, tracking and logging inventory

·         Explained products and cross sold upgrades

·         Prepared and executed sales contract

·         Handled technical troubleshooting , including system crash, system slowdowns and data recovery

Rail Terminal Services in Chicago, Chicago, IllinoisMay 2005 to February 2006

Supervisor

·         Inspected freight train cars to ensure cargo was secured in position and locked before departure

·         Enforced the proper safety procedures for workers on site

·         Supervised union workers to make sure daily duties were executed in order to unload and reload shipment

·         Educated coworkers on how containers should be loaded and pinned down for delivery

·         Wrote up employees for insubordination and gave out warnings to insure safety was not compromised

US NavyFebruary 1998 to October 2003

Information System Technician

Supervisor

·         Provided IT support to numerous U.S. Navy Organizations in U.S. as well as overseas locations

·         Supervised over five personnel

·         Trained personnel in installation of hardware and software, network lines, and handling of all classified material

·         Computer System and LAN Administrator (Trouble-Shooting and Help Desk)

·         Held a High Security Clearance for Top Secret Information

·         Supervised the control of Cryptographic Material: Communication lines, Computers, Satellite's, and Files

·         Installed hardware and software in accordance with Department of Defense (DOD) regulations

·         Transmitted Defense Messaging Systems (DMS) of all classifications

·         Worked on the Migration of Windows NT to Windows 2000

·         Maintained a Unix Server

·         Installed Cryptography on different types of Equipment (Classified)

·         Insured all Classified Material was properly destroyed

VOLUNTEER EXPERIENCE

Argo Community High School, Argo, ILFebruary 2012 to 2014

D.A.N.C.E . Coordinator and Mix DJ for Community Radio Station

·         Ensure that mixes from various DJs are received in a timely manner

·         Assists in scheduling guest speakers and radio personality hosts to teach and mentor students

·         Create mixes for the radio show

·         Manages others to make sure that our mixes are ready for airplay

·         In charge of getting places for WARG DJ’s to play with local vendors

·         Set up of equipment such as speakers, cabling to speakers, mixer, laptops or desktops, midi controller etc…